SmallBizGenius Analysis

Herveleger reviews indicate high-quality dresses but significant issues with customer service and shipping. Customers praise the dress quality but report problems with order fulfillment and lack of support when issues arise.

Category Breakdown

Scores based on analysis of 2 recent reviews

Product Quality

9.0/10

Reviewers consistently highlight the amazing quality of Herveleger dresses. One reviewer explicitly states, "Dresses are amazing and high quality let’s be honest."

2 reviews mention this

Customer Service

2.0/10

One reviewer reports a very negative experience with customer service, stating they received no response when they experienced a problem. The reviewer said the customer service was "the worst no answer nothing".

1 reviews mention this

Shipping & Delivery

1.0/10

One reviewer details a problematic shipping experience involving unexpected fees, customs issues, and lack of delivery. They cite "False documents, no customs payed, no VAT payed" as a major issue.

1 reviews mention this

Pros & Cons

What Customers Love

High-quality dresses Mentioned 1x
"Dresses are amazing and high quality let’s be honest"

Common Complaints

Unresponsive customer service Mentioned 1x
"the customer service is the worst no answer nothing"
Shipping and customs issues Mentioned 1x
"False documents, no customs payed, no VAT payed."

Common Questions About Herveleger

Answers derived from customer review patterns

Is Herveleger legit and trustworthy?

Herveleger appears to be a legitimate online retailer selling dresses. However, based on limited reviews, there are concerns about shipping and customer service. One reviewer reported receiving numerous DHL emails and being asked to pay additional fees, while another reported a complete lack of customer service when facing an issue. Potential customers should be aware of these potential issues before making a purchase.

Based on 2 reviews

Does Herveleger have good customer service?

Based on the available reviews, Herveleger's customer service is a significant area of concern. One reviewer explicitly stated that the customer service was "the worst no answer nothing" when they encountered a problem. This lack of responsiveness could be a major drawback for customers who anticipate needing support with their orders or returns. Therefore, it's difficult to recommend Herveleger based on customer service experience.

Based on 1 reviews

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